Arc'teryx Opens First Canadian ReBIRD™ Service Center in New Toronto Retail Location

Brand introduces its first hybrid retail store with a Service Center that includes in-store care and repair and after-sales product support

NORTH VANCOUVER, Canada, July 13, 2022 – Arc’teryx Equipment, the global design company specializing in technical high-performance apparel and equipment, has opened the first ever Canadian ReBIRD* Service Center in its latest Toronto space. Arc’teryx’s fourth location in the Toronto area, the Toronto Eaton Centre store is the first in Canada to offer Arc’teryx retail sales along with complimentary on-site product assessment, care, education, and simple repairs on-site. The Service Center is a keystone of ReBIRD™ – an initiative that delivers on the brand’s commitment to circularity, including upcycling, resale, and care and repair. Arc’teryx plans to open more Service Centers in Canada and elsewhere in the US throughout 2022 and beyond.

“Arc’teryx’s ReBIRD™ circular initiatives encourages our guests to look after their gear, thereby extending the life of the product and keeping it out of the landfill Our first ReBIRD™ Service Center in our New York City, Broadway, location has been an incredible learning for us in our journey,” said Dominique Showers, VP, ReBIRD™, Arc’teryx. “Since opening Fall 2021, our NY Service team have been able to resolve nearly ¾ of functionally compromised gear, on site, reducing the impact on turnaround time for our quests. That’s our goal – to deliver clear education for technical product care, full assessments, and light touch repairs that keep gear in the field longer.”

ReBIRD™ services offered will include:

  • Product assessment: in-store after-sales assessment, including GORE-TEX leak testing.
  • In-store care & education: hands-on education about product care.
  • In-Store repair: zipper repair services, including slider, pull cord, pull and bottom box replacement; cord ends, cord locks, and buckle replacement; as well as adhesive patches and heat pressed internal patches.
  • Expert repair: colour choices are offered for GORE-TEX fabric replacement or full zipper replacement for repairs offsite.

The Toronto Eaton Centre Store Grand Opening & Celebration will be held on Saturday, July 16 through Sunday, July 17. 

“Community is key for success in retail, and the Toronto Arc’teryx community has grown from 11 clinics and community events in 2019 to 25 planned for 2022. We’ve seen over 500 participants from the start of 2022 taking part in community events in climbing, trail running, hiking and design, and that number is growing every week” said Stephanie Jamieson, Director, North America Community, Arc’teryx. “Whether it’s providing the best gear and expert advice from our product guides at our stores, offering the opportunity to learn new skills through community events, or supporting local leaders to share their knowledge and passions for the outdoors, our stores locations exist to support the community.”

Arc’teryx stores provide a gathering place for product education in climbing, hiking, trail running, snow sports and design & arts along with hosting community events led by our Arc’teryx store ambassadors – encouraging guests to get outside and experience Arc’teryx products.

Additional Ontario retail openings are planned for later this year in the Square One Shopping Centre and Vaughn Mills Premier Outlet Mall.

Arc’teryx Toronto Eaton Centre, ON – by the numbers: 

  • Hybrid retail and ReBIRD™ Service Center
  • 3856 sq ft total store size
  • 17th retail store in Canada
  • Fourth Arc’teryx brand store in Toronto, and the third mall location
  • Address: 220 Yonge St, Toronto, ON, M5B 2H1

About ReBIRD™

ReBIRD™ is an organization-wide commitment to shift away from the take-make-waste economy by continuously seeking to adopt and evolve a circular way of operating. It also contributes to the brand’s Science-Based Targets to reduce greenhouse gas emissions intensity by 65% by 2030.

About Arc’teryx

Arc’teryx is a Canadian company based in the Coast Mountains. Our design process is connected to the real world, focused on delivering unrivalled durability and performance in extreme conditions. Our products are distributed through more than 2,400 retail locations worldwide. We are problem solvers, always evolving and searching for a better way to deliver resolved, minimalist designs. Good design that matters makes lives better.

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