The Problem Solvers – T&C

Official Rules and Regulations 

ARC’TERYX Equipment, A Division of Amer Sports Canada Inc., having its registered office at 110 – 2220 Dollarton Highway, North Vancouver, British Columbia, Canada, V7H 1A8 and registered under N° BC1040997 at British Columbia, Canada (hereafter “ARC’TERYX”) is organizing a free contest named THE PROBLEM SOLVERS on its website

Participation in the Contest implies that participants accept the provisions of these regulations. Any participant who do not accept the provisions of these regulations or who act in a fraudulent or unfair manner (to be determined at the sole discretion of ARC’TERYX) may be excluded from the Contest at any time.

Contest Period

The Contest begins at 12:01 AM PST on August 1st 2019 and ends 11:59 PM PST on September 1st 2019, (the “Contest Period”). Any entries sent and/or received after the closing time and date will not be considered.

Conditions of Participation                                                                                                       

Participation to the Contest is free and no purchase is necessary to enter or win.

The Contest is open to participants (hereinafter referred to as “Participants”) who must be the age of majority in his or her state, country, or province of residence and are legal residents of Canada, the fifty (50) United States, including the District of Columbia, and Albania, Germany, Andorra, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania , United Kingdom, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine and Vatican.

The Contest is not open to anyone who does not meet the conditions referred to above or to directors, executives, employees, representatives, agents or mandataries of ARC’TERYX, AMER SPORTS SA or of any company that is under its control or that controls it, or to anyone involved in the implementation and promotion of the prize draw and / or the Contest including any members of their families (of any age) and any household members, and ARC’TERYX reserves the right to request that all Participants provide proof of the entry conditions. Anyone failing to fulfill the entry conditions or refusing to provide proof of them will be excluded from the Contest and may not claim the prize in the event that she/he wins it.

In order to participate, the Participants must have access to the internet and have a valid email address.

How To Participate

Information about identity, address, quality or other information mentioned in the form is binding for the Participants. Any false entry will lead to disqualification. Moreover, any entry form which does not comply with the regulations can be invalidated by ARC’TERYX at its sole discretion.

For purposes of these Official Rules, “receipt” of an electronic opt-in occurs when ARC’TERYX’s servers record the entry information upon clicking the “Submit” or “Accept” button. Any automated computer receipt (such as one confirming delivery of email) does not constitute proof of actual receipt by ARC’TERYX’s of an opt-in for purposes of these Official Rules.

In the event of a dispute about the identity of an online entrant, each entry will be declared made by the authorized account holder of the email address submitted at the time of entry. “Authorized account holder” is defined as the natural person who is assigned to an email address by an Internet Access Provider, online service provider or other organization (e.g. business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. The potential winner may be required to provide ARC’TERYX or its contest administrators with proof that he/she is the authorized account holder of the email address associated with the winning entry.

ARC’TERYX reserves the right at its sole discretion to disqualify any individual it finds to be: (a) tampering or attempting to tamper with the entry process or the operation of the Contest; (b) violating the Official Rules; or (c) acting in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person.


By entering the Contest, Participants are agreeing to the collection, use and disclosure of their personal information for the purposes of administering the Contest and, if they have provided their consent, to receive ARC’TERYX marketing emails. Participants may unsubscribe at any time. ARC’TERYX will never sell, trade, rent, or loan this personal information to any other organizations. ARC’TERYX will protect the entrant’s Personal Information in a manner that is consistent with their Privacy Policy.

Any Participant has the right to access, rectify and remove data concerning them. In order to do so, Participant may contact customer services at the following address: ARC’TERYX – 110 – 2220 Dollarton Highway, North Vancouver, British Columbia, Canada, V7H 1A8.


Up to three cash prizes will be availble through each Arc’teryx brand store participating in the event. Stores located in Vancouver, Calgary, Seattle, Denver, Piccadilly, Stanford Center, Toronto, Washington, Boston and New York will offer prizes of $3000, $1500, $500 (currency in USD or CAD) or 1,800, 600, 300 GBP, as well as an Arc’teryx gift card valued between $300CAD-$800CAD.  Stores located in Edmonton, Montreal, Portland, Chicago, Los Angelas and Whistler will offer up to three prizes of $1000 cash + $500CAD Arc’teryx gift card.

The Winner(s) are solely responsible for the reporting and payment of any applicable taxes, customs fees or freight charges on the Prize or any portion of the Prize. Winner(s) may waive their right to receive all or a portion of the Prize. The Prize is non-transferable, non-exchangeable, and non-refundable and must be accepted by the Winner as awarded. If, due to circumstances beyond its control, ARC’TERYX is not able to provide the stated prize, it reserves the right to replace it with another prize, subject to an approval of the Régie des alcools, des courses et des jeux in Quebec.

Winner Selection 

The Winner(s) shall be selected as follows:

Applications associated with Vancouver, Calgary, Seattle, Denver, Piccadilly, Stanford Center, Toronto, Washington, Boston and New York stores:  Up to three applicants will be selected by the store marketing teams and Arc’teryx HQ staff and asked to present at in store events between November and December 2019. After presentations, prizing will be determined by live audience voting at the in-store events. In the event of a tie, store staff will have the final vote to determine allocation of prize money.

Applications associated with Edmonton, Montreal, Portland, Chicago, Los Angelas and Whistler stores: Up to three applicants will be selected by the store marketing teams and Arc’teryx HQ staff and announced on the store Instagram channel.

Each Participant shall be eligible to win only one (1) prize.

The Winner(s) acknowledge the right of ARC’TERYX, and their respective agents’ to publish or broadcast the winners’ pictures, names and statements without charge or further compensation other than the prize offered.

CANADIAN RESIDENTS ONLY: If an eligible Canadian entrant is selected as a potential winner, he/she will be required to correctly answer, without assistance of any kind, whether mechanical or otherwise, a time-limited mathematical skill-testing question administered by telephone at a pre-arranged, mutually convenient time before being declared a winner. If a selected Canadian potential winner cannot be reached by telephone within a reasonable time period or fails to correctly answer the skill-testing question, as determined at the sole discretion of ARC’TERYX, he/she may be disqualified, and ARC’TERYX will select another potential winner from the pool of eligible entries for that drawing.

Redeeming The Prize

The Winner will then be contacted by email by a member of the ARC’TERYX team. Upon notification, the Winner(s) must respond to the email or to the contact number provided in the notification within five (5) business days. If the Winner doesn’t respond in accordance with the Contest Rules and don’t give all the compulsory information as detailed hereafter, his/her prize will be forfeited.

To be declared a winner, a selected participant may be required to sign a declaration and release to: (a) confirm compliance with the official rules and regulations; (b) release ARC’TERYX from all liability; (c) accept the prize as awarded; and (d) consent to the use of the Winner’s name, city of residence, likeness and/or image, and statement for publicity purposes in all medium and without further compensation to the Winner.

Assumption of Risks and Liability

Participants understand that the use of ARC’TERYX’s outdoor performance products involves certain risks (including the risk of personal injury or death, or property loss or damage) some of which are foreseeable but others of which are not. Participants voluntarily accept and assume full responsibility for any risks, loss, or property damage that they may sustain, or any loss or damage to their property resulting from the use of ARC’TERYX’s outdoor performance products.

By entering, all participants agree to abide by the official rules and regulations and decisions of the contest organizers which are final.

ARC’TERYX reserves the right in its sole discretion to cancel or suspend the contest for any reason or should causes beyond the control of ARC’TERYX corrupt the administration, security, fairness, integrity or proper conduct of the Contest.

ARC’TERYX shall accept no responsibility whatsoever if, in the case of force majeure or events beyond its control or out of justified necessity, it is obliged to cancel, curtail, defer, postpone or amend the conditions of the said prize draw and / or contest, its responsibility will not be invoked in such circumstances. In all events it reserves the right to prolong the length of the Contest. In particular, ARC’TERYX assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction to or unauthorized alteration of the entries. ARC’TERYX is not responsible for (i) any problems or technical malfunctions of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software; (ii) the failure of any e-mail or entry to be received by ARC’TERYX on account of technical problems or traffic congestion on the Internet or at any web site; or (iii) any combination thereof, or if the information provided by Participants should be destroyed for any reason beyond its control.

By entering the Contest, entrants release ARC’TERYX and their respective affiliates, sponsors, advertising and promotion agencies and the immediate family and household members of the above, and each of their respective affiliated companies, directors, officers, employees, representatives and agents, where permitted by law, from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Contest or with the acceptance, possession, or use of any prize (including, without limitation, claims, costs, injuries, losses and damages related to personal injuries, death, damage to, loss or destruction of property, rights of publicity or privacy, defamation, or portrayal in a false light).

In the event of any discrepancy or inconsistency between the terms and conditions of the Contest Rules and disclosures or other statements contained in any Contest-related materials, including but not limited to the Contest entry form, or point of sale, print or online advertising, the terms and conditions of the Contest Rules shall prevail, govern and control.

It is specified that ARC’TERYX cannot be held responsible for any direct or indirect damage from any interruption or malfunction whatsoever, suspension or the end of the contest, for any reason whatsoever or from any direct or indirect damage which may occur, in any way whatsoever, from logging on to the website. Each Participant takes responsibility for taking all appropriate measures to protect their own data and / or software stored on their computer equipment against any external violation or attack. Accessing the Website and participation in the contest is entirely the responsibility of the individual Participant.

ARC’TERYX reserves the right to take legal action against any fraudulent person or anyone attempting to commit fraud. It shall not incur responsibility of any kind with regard to players in the event of any fraud being committed.

ARC’TERYX may cancel all or part of the contest if it appears that fraud has taken place in any form whatsoever, particularly computerized, in the context of participating in the contest or determining the winners. In such an event, it reserves the right not to award prizes to fraudsters and / or to take legal action against any fraudsters before the competent jurisdictions.

Required Equipment

In order to enter and participate in the Contest, Participants must have access to the following:

  • A personal computer (PC or Mac) with a specification equivalent to or higher than the following: 1000 MHz processor, 256 MB of RAM, using Windows XP or 7 for PCs, Mac OS X for Macs.
  • A web browser (IE 7.0 or above, Firefox 2.0 or above, Chrome 10.0 or above). ARC’TERYX cannot be held liable for any malfunction resulting from the use of browsers other than those designated above.
  • To enter the Contest, Participants must install the Flash Player Plug-in version 8.0 or above or the Java Plug in 5.0 or above for your browser. Participants who do not have these plug-in and do not wish to download them will not be able to access the Contest. It is specified that web users who do not have these plug-in may nevertheless download them from Adobe website for the Plug in Flash or from Java website for the Plug in Java, accessible via a direct links from this website. As the ARC’TERYX does not produce these IT programs, it declines all responsibility, which the Participant accepts, for any development fault, operating fault, and incompatibility with other IT programs installed on the hard drive of the Participant’s computer, or loss or corruption of data belonging to the Entrant. (Adobe ® and Flash ™ are trademarks or trademarks registered by Adobe Inc in the United States and / or in other countries).

Conditions for Refund of Entry Fees

No financial outlay is required to participate in the Contest, unless selected to present at in in-store event. Selected applicants must cover their travel and associated expenses to and from the Arc’teryx in-store event.